To top it off, I had food poisoning from something I ate there. this hotel needs more staff. For the mentioned concerns, we have already taken corrective actions to meet our values again. Drink. we decided to leave and speak with someone at the front. so no room , we are tired, we have been standing, scurrying around basically doing most of the work by ourselves even though we're the ones who were faulted. i don't think i can put EVERYTHING in writing or say it how it should be said because it was THAT BAD. See 8,759 traveller reviews, 8,205 candid photos, and great deals for Bahia Principe Grand Punta Cana, ranked #85 of 153 hotels in Dominican Republic and rated 4 of 5 at Tripadvisor. Dear Guest, On behalf of all the Management and team members at the Bahia Principe Luxury Runaway Bay we would like to thank you for taking the time to share your comments. There are more places to choose from in the Runaway Bay area. Nadira Lewis at the Spa was very helpful to help me book a spa treatment for a friend for her birthday. Which popular attractions are close to Bahia Principe Luxury Runaway Bay? Book Bahia Principe Grand Punta Cana, Punta Cana on Tripadvisor: See 8,759 traveller reviews, 8,205 candid photos, and great deals for Bahia Principe Grand Punta Cana, ranked #85 of 152 hotels in Punta Cana and rated 4 of 5 at Tripadvisor. more, Facilities and services 3 lake-style pools 3 Jacuzzis Large sun terrace with gardens, sun umbrellas and loungers Pool and beach towel service BAHIA SPA (20% discount on some treatments) Sports facilities: gym, 2 tennis courts, volleyball court, football pitch Water activity centre Motorised sports (additional charge) Entertainment amphitheatre Wedding gazebo WiFi access in the lobby (free) and in rooms (additional charge) 2 main restaurants 5 speciality restaurants 5 Bars 1 Snack bar Exclusive terrace bar serving Premium drinks Private check-in/out Late check-out subject to availability 18 hole golf course. All the staff was wonderful but my favourite was Steve the bellman who was gracious when he greeted me on arrival and was very pleasant when bidding me goodbye when I was leaving. Bahia Principe Luxury Runaway Bay Features, All linens sanitized in high-temperature wash, Hand sanitizer available to guests & staff, You can get better experience for way cheaper. It is indeed a great pleasure to learn that you have enjoyed your stay at our resort; Your kind words have been shared with the team, they were happy to know they continue to create memorable experiences with our valued guests. Prices are calculated as … We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. the food was just okay, 2 of the workers shouted at me about not touching the plates, then the other said "miss if yuh waa tek up di plate yuh tek it up" ...very disrespectful. Travelers' Choice Bahia Principe Grand Tulum, in Mexico, reopens featuring the "Origin” concept on which the comprehensive renovation of the hotel has been centered. My friend and I stayed here the second week of June 2019 I thought I would write about my experience now since I'm trying to relive positive moments to get through this pandemic. Flights Vacation Rentals They will be definitely reviewed with different departments to introduce corrective actions and improvements. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Book Bahia Principe Grand Coba, Riviera Maya on Tripadvisor: See 16,274 traveller reviews, 18,496 candid photos, and great deals for Bahia Principe Grand Coba, ranked #18 of 22 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. i had a single room but my friends were suppose to have been given double beds but that was not so...single beds in all the rooms and the rooms were very musty, the tiles were dirty and old and the bathroom tiles were old and walls rusty. - Check out Tripadvisor members' 16,382 candid photos and videos. Nearby attractions include Green Grotto Caves (1.7 miles), Sharkies Beach (3.2 miles), and Runaway Bay (1.7 miles). Bahia Principe Fantasia Punta Cana: Great Hotel - See 2,046 traveler reviews, 3,761 candid photos, and great deals for Bahia Principe Fantasia Punta Cana at Tripadvisor. She referred me Carol Austin who helped her with her booking and saw that her family had a great time. We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island. This is the version of our website addressed to speakers of English in the United States. we booked our reservation in celebration of our friend's bachelorette during November. This was my best birthday ever The staff are friendly and follow covid protocols to the extreme. I've read that guests often smell a strong odour of cannabis when around the resort or at the beach. Taxes and fees that are shown are estimates only. They will be happy to know they continue to create memorable experiences with our valued guests. Maxico, Jamaica, the Dominican Republic, the Canary Islands and Mallorca. Own or manage this property? We are sorry for the mentioned issues and disappointment with some services we offer, which certainly does not reflect the commitment and the quality that we have exhibited for many years. we never really settled in because we were all over the place and we had to rush to get to the restaurant we didn't want to, because the one we were to be at was booked out and no one told us. Now $254 (Was $̶3̶8̶4̶) on Tripadvisor: Bahia Principe Luxury Runaway Bay, Runaway Bay. Sending you our best regards, Bahia Principe Grand Jamaica. Furthermore, we would like to express our appreciation for your concerns which have been discussed with our Management. The same meals were present for breakfast lunch and dinner. Food is underwhelming. Most persons were compliant with the protocols, sanitization stations were strategically placed and the restaurants had ample spacings between tables and markers on the floor to ensure we could move about with limited to no contact with others. Thank you for enjoying your time at our resort and sharing your positive comments about the service, the staff, and tour services. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. We also appreciate your acknowledgment of Nadira who has been of great service during your stay at our resort and we are eager to inform you that all the staff mentioned has already received your congratulations. Dear Guest, We really appreciate you taking the time to send your valuable comments about your stay with us as it helps to maintain the quality at the hotel. we all could not wait to leave. It is indeed a great pleasure to learn that you have enjoyed your stay at our resort; your kind words have been shared with the team. Dear Guest, We really appreciate you taking the time to send your valuable comments about your stay with us as it helps to maintain the quality at the hotel. Feel the authentic vibes of the Jamaican culture. we were hungry so we were eating some fruits in the line a security came over to us and rudly told us to put our masks on( yes were eating). Runaway Bay is a beautiful secret waiting for your family to uncover. We recommend calling ahead to confirm details. Travellers' Choice Bahia Principe Grand Tulum, in Mexico, reopens featuring the "Origin” concept on which the comprehensive renovation of the hotel has been centered. desk, devene or devina, she tried but it was not her fault. We deeply regret the situation; as our staff always tries to give the best possible experience to the guests, and we give the proper follow up to all the requests and necessities during the stay of our customers. May I use this opportunity to thank you again for choosing Bahia Principe Luxury Runaway Bay to be your holiday destination in the Caribbean. However, location and size of resort holds a lot of promise if improved. Find out the best all-inclusive offers for Dominican Republic hotels and resorts. I can confirm this is the, Dear Guest, On behalf of all the Management and team members at the Bahia Principe Grand Jamaica, we would like to thank you for taking the time to share your comments. Best Regards, Online Reputation, Quality of service unbilivable low and poor.Everywhere line up for low quality drink.You have to pay as Miami price for same drink here.Pleasd see other reviews and please don't do same mistake as I did to come here, Dear Guest, Firstly, we would like to thank you for your detailed feedback regarding your recent stay at our hotel. the jacuzzi was dirty and the extra bed that was to be i the rooms were massage beds...MASSAGE BEDS! Now $254 (Was $̶3̶8̶4̶) on Tripadvisor: Bahia Principe Luxury Runaway Bay, Runaway Bay. we literally all found out on the SAME day. This new concept is inspired by nature, the roots and origins of the magic of Mayan culture. Food was good. we arrived as a group on 12/12/2020 to leave on 13/12/2020. Prices are calculated as of 11/1/2021 based on a check-in date of 24/1/2021. part of the group arrived a little bit after 12 and we were at the main gate for over an hour trying to sort out the situation via a 3rd party(a security guard). Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool. Bahia Principe hotels located in the Riviera Maya give you a unique opportunity to liven up your vacation with culture and spectacular scenery. Furthermore, we would like to express our appreciation for your concerns which have been discussed with our Management. Book Bahia Principe Luxury Samana, Samana Province on Tripadvisor: See 1,344 traveller reviews, 2,682 candid photos, and great deals for Bahia Principe Luxury Samana, ranked #2 of 70 hotels in Samana Province and rated 4.5 of 5 at Tripadvisor. Nothing to be excited about. This made me feel comfortable Not to mention the spa it was awesome , i had been thinking about waiting till 2021 but glad i changed my time and did the vacation now . Are there any historical sites close to Bahia Principe Luxury Runaway Bay? Book Bahia Principe Grand Bavaro, Punta Cana on Tripadvisor: See 11,878 traveler reviews, 13,199 candid photos, and great deals for Bahia Principe Grand Bavaro, ranked #87 of 153 hotels in Punta Cana and rated 4 of 5 at Tripadvisor. Claim your listing for free to respond to reviews, update your profile and much more. May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean? See more questions & answers about this hotel from the Tripadvisor community. Is parking available at Bahia Principe Luxury Runaway Bay? All your observations have been forwarded to the Management of the resort as the guests' satisfaction is our priority and rest assured we will be constantly striving for excellence in our services. Yes, dry cleaning and laundry service are offered to guests. See 1,290 traveller reviews, 2,165 candid photos, and great deals for Bahia Principe Fantasia Tenerife, ranked #3 of 7 hotels in Golf del Sur and rated 4 of 5 at Tripadvisor. the refund process was very ridiculous and didn't seem possible. Does Bahia Principe Luxury Runaway Bay have an airport shuttle? However the majority were ok, the cleaners in particular were more friendly. Kudos to her! Prices are calculated as of 11/01/2021 based on a … our misadventure didn't end there, the rooms were extremely basic, the tv was not working, the remote had no batteries and the mini fridge was pluged out and the drinks inside very hot. See 4,553 traveler reviews, 5,548 candid photos, and great deals for Bahia Principe Luxury Runaway Bay, ranked #5 of 17 hotels in Runaway Bay and rated 4 of 5 at Tripadvisor. May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean. Committed to Sustainable Development. Private was thenway to go and it was affordable so check them out. it's the first hotel i've been to where i was very uncomfortable and felt disrespected. Bahia Principe Grand Tulum is surrounded by amazing natural landscapes, this hotel offers pools just steps from the beach, spacious rooms and a wide variety of dining options. My husband and I were traveling with my parents ( I know that may sound weird, but we are all adults and enjoy each others company lol) Our vacation started a little late due to our flight being delayed, then cancelled, then on time, then delayed again...Not the resorts fault though, once we finally did arrive (its about 1.5 hours from the airport - there was traffic), the ladies at the front desk got us set up right away! We deeply regret the situation; as our staff always tries to give the best possible experience to the guests; and we give the proper follow up to all the requests and necessities during the stay of our customers. apparently we were never to complain at thepoor service we were getting. Best Regards, Tripadvisor Plus Subscription Terms & Conditions, Hotels near Bahia Principe Luxury Runaway Bay, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts Jamaica, Hotels near Robb's Sunshine Tour & Taxi Service, Hotels near Rick's Tours and Taxi Services. it wasn't modern the rooms weren't cleaned properly i noticed cigarette butts on the outside in my room. and still NO MANAGER came and apologize. Bahia Principe Grand Jamaica Bahia Principe Grand Jamaica - All Inclusive Resort. Her patience, knowledge, enthusiasm and professionalism made the process very easy and stress free. Now £147 on Tripadvisor: Bahia Principe Fantasia Tenerife, Golf del Sur. The comments we receive from our guests are very important to maintain the quality of the service at the resort. Find out the best all-inclusive offers for Jamaica hotels and resorts. We also appreciate your acknowledgment of Carol who has been of great service prior to and during your stay at our resort and we are eager to inform you that all the staff mentioned has already received your congratulations. Many travelers enjoy visiting Runaway Bay (1.7 miles). Food was only available at one place each time. the managers in charge did not think it necessary to come and speak to us up until now NO APOLOGY. Book Bahia Principe Grand Jamaica, Runaway Bay on Tripadvisor: See 13,908 traveller reviews, 15,572 candid photos, and great deals for Bahia Principe Grand Jamaica, ranked #7 of 17 hotels in Runaway Bay and rated 4 of 5 at Tripadvisor. From the moment we entered the property every person we encountered was pleasant and accommodating. The location and grounds are the main positives. Our rooms were next door to each other, which we joked about the, Dear Guest, On behalf of all the Management and team members at the Bahia Principe Luxury Runaway Bay we would like to thank you for taking the time to share your comments.

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